Frequently Asked Questions

BEE is a supplier that chooses to enter into professional contracts only. We deliberately do not supply private customers to safeguard the service to our customers.

Does your company not yet have a digital meter? Then definitely consider the (accelerated) switch. You will quickly save up to 10-15% on your energy bill. The digital meter also provides a wealth of data. This is how you optimise your consumption and tariff.

The digital meter tracks your consumption more accurately than a traditional meter. After all, the latter estimates your consumption instead of measuring it. Fluvius uses averages based on various consumption profiles (such as families). This creates a distorted picture, which more than likely plays against you as a business consumer.

So the digital meter provides reliable data quickly. BEE uses that effective consumption data to optimise your tariff hour by hour, by following price fluctuations on the market. This is the principle of dynamic pricing. so you always pay the right price for your consumption at that moment.

How is the off-take peak determined and how can you influence it?

Pay 10% less with BEE-oneers

With BEE, you reap all the benefits of dynamic pricing. Even though you won't find us in the VREG's V-test, we have been pioneers in this for years. For 80% of our customers, quarter allocation (SMR3, the metering regime of the current generation of digital meters) can lead to savings of 10 to 15%, an estimate also mentioned by the newspaper De Tijd.

Because BEE both produces and supplies energy, we know the market dynamics like no other. Couple our expertise with a digital meter, and you are quickly on track for more sustainable and economical consumption, with maximum transparency.

A takeover document should always be drawn up in the event of a takeover/relocation; it should be completed in full and signed by both parties. To avoid misunderstandings or errors, also provide your meter readings if you have a digital meter.

Quarterly read meters (AMR) or monthly read meters (MMR) (except smart meters) cannot be taken over in the past. According to market rules, this type of meter can only be taken over 30 days into the future. In other words, you notify us one month before the takeover so that we can do the necessary for you and you do not receive any more invoices after the takeover date. This is only the case for AMR and MMR, not for annual read meters.

It is always the responsibility of the departing or withdrawing party to send the takeover document to the supplier(s) concerned within 30 days of the document being drawn up.

You may send an acquisition document to us at contracting@bee.eu.

If you have any questions about payments/refunds/annual statements or the like, please contact our Credit & Collections department.

You can reach them every working day between 09.00 and 12.00 by telephone on 015 28 13 50 (choice 1 in the menu) or by e-mail via collections@bee.eu.

Activating metering regime 3 ensures that your grid operator has the permission to read quarterly consumption data on your smart (digital) meter and send it to BEE.

It is important that you inform BEE of major investments in energy. Installing solar panels has a significant impact on our procurement strategy.

The application to place you under metering regime 3 should be made by BEE for you to your grid operator. If you wish, you can request this via customerservice@bee.eu, stating your customer number and company number.

You do price advantage with a dynamic tariff compared to a classic variable tariff.

With a classic variable tariff, a monthly indexed tariff is used and a risk premium or margin is built in by the supplier.

BEE only works with dynamic tariffs.

Your price advantage of a dynamic tariff becomes even greater if you use less energy when prices are high and if you use more energy when prices are low.

With The BEE Hive, you can further increase this benefit by being smartly controlled for you, taking into account your own production assets.

We buy power on behalf of Belgian industry and companies (B2B) on the Belgian exchange Belpex, based on day-ahead prices. Elia estimates electricity prices for each hour of the following day. These can be found here https://www.epexspot.com/en/ma... .

There is also a trading exchange for gas in Belgium: Zeebrugge Trading Point (ZTP) where we can buy gas (high calorific area). You can find it here: https://www.eex.com/en/market-... . Title Transfer Facility of the Netherlands Securities transfer fund (TTF) where we can buy gas (low calorific area) can be found here: https://www.eex.com/en/market-... .

So when the price changes every day or even every hour, we are dealing with dynamic prices. Dynamic tariffs are only possible for customers with a digital meter.

With The BEE Hive, smart steering is also possible for you thanks to your dynamic prices.

Imbalance is the real-time difference between generation and consumption on a quarter-hourly basis. The moment there is an imbalance, Elia restores it by switching electricity on or off. The associated costs are recovered from the energy company responsible.

Imbalance affects your energy price. Thanks to the BEE Hive, you can extract value from price fluctuations. More about The BEE Hive: the smart way to share energy.